You have the right to cancel or return your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To exercise this right, please contact us via firstname.lastname@example.org. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
Goods that have been ordered and personalized by means of a print / embroidery can NOT be returned, even fitting models are not. Offered goods are refused and returned at your expense. All these deliveries are final.
The right of withdrawal therefore does not exist in contracts relating to the delivery of products that have been manufactured on the basis of customer specifications or that are clearly tailored to the client's personal needs. This applies in particular to products that are embossed / embroidered with motifs (texts or other prints / embroideries) according to the customer's wishes. The customer is aware that when ordering such products he gives a concrete order to manufacture the intended products.